Maxol has announced the winners of its 2018 Excellence Awards, at a 'company-wide' event, that recently took place in Porto, Portugal.
Now in its 22nd year, the annual awards scheme 'promotes and rewards excellence in retail standards, customer experience, and community engagement across Maxol’s network of service stations in Ireland'.
"We believe in the importance and benefits of rewarding our own for their hard work and the standards they maintain and drive, year-on-year," Brian Donaldson, CEO of The Maxol Group, said.
"The Awards are a great way of engaging staff and creating a collaborative environment within our service stations, as well as friendly competition among our retailers each year."
Maxol service stations in Cork, Kerry, Limerick, Wicklow and Dublin have taken home the honours this year, having demonstrated stand-out performances in customer service and experience, and the highest of standards in terms of facilities, the forecourt and convenience retailer said.
Notable 2018 Winners:
Company-owned winners:
Excellence in Standards: Donal and Alan Spillane of Maxol Ballinrea, Co. Cork
Excellence in Customer Experience: Joe McCormac of Maxol Blessington, Co. Wicklow
Excellence in Community Engagement: Shane Cantillon of Maxol Carrigaline, Co. Cork
Overall Store of the Year: Maxol Carrigaline, Co. Cork
Dealer network winners:
Excellence in Standards: Ray Aherne of Sovereign Retail Limited - Rolestown Swords, Co. Dublin
Excellence in Customer Experience: Sheahan’s Muckross Road, Co. Kerry
Excellence in Community Engagement: Garvey’s Newcastlewest, Co. Limerick
Overall Store of the Year: Sheahan’s Muckross Road, Co. Kerry
Judging Process
The Family-run business explained that retailers are assessed through a combination of detailed site inspections by Maxol management, external inspections, fundraising activities for Maxol’s nominated charity (AWARE) and mystery shopper visits to observe and assess the quality of service offered to the customer.
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