Tesco Ireland has today confirmed that it has made changes to its home delivery service to help provide more slots to over 65s and customers most in need, which will come into effect on Monday 13 April.
The changes have already resulted in over 2,000 more deliveries for over 65 customers becoming available in the coming weeks, the retailer said.
“We’ve seen unprecedented levels of demand for grocery shopping services," said Geoff Byrne, chief operating officer, Tesco Ireland.
The company said that it has implement new measure such as early access to future slots for customers over 65 years of age.
"We’re doing everything we can to increase the number of delivery slots available to customers who are over 65 and those who need the service most," Byrne said.
Tesco said that it has also introduced a maximum of 80 items per online order.
"These new measures and those instigated to date including our ‘think before you click’ campaign are working," he added.
More Recruits
Tesco said that it has increased its number of customer care agents to assist new customers over 65 years of age to sign up and has also recruited more staff in its distribution centres and nationwide stores.
In order for the retailer to have the time to fulfil the online orders increase, a number of stores will now start to pick orders for customers at 2am and 4am, the company said.
© 2020 Checkout – your source for the latest Irish retail news. Article by Donna Ahern. Click sign-up to subscribe to Checkout.
